Dabbawalas travell all the way to HBS

Hi freinds!!!!

Every day, dabbawalas in Mumbai city, deliver more than 175,000 or 200,000 lunch boxes by an estimated 4,500 to 5,000 dabbawalas. The Dabbawalas deliver either home-cooked meals from clients’ homes or lunches ordered for a monthly fee, from women who cook at their homes according to the clients' preferences.

Forbes Global magazine, conducted a quality assurance study on the Dabbawalas' operations and gave it a Six Sigma efficiency rating of 99.999999; the Dabbawalas make just 1 error in 6000000 transactions.

That put them on the list of Six Sigma rated companies, along with multinationals like Motorola and GE. Achieving this rating was no mean feat, considering that the Dabbawalas did not use any technology or paperwork, and that most of them were illiterate or semiliterate. Apart from Forbes, the Dabbawalas have aroused the interest of many other international organizations, media and academic institutes.

Many B-schools have included dabbawalas in their case studies.The newest one to join the list Is Harvard Business School. It has prepared a comprehensive report of the case study, which comes to around 25 pages, contains information on its history, how the organisation works and lessons to be learnt from them.Which is another feather in the hat of dabbawalas.